Summary

  1. Team player
  2. Continuous improvement
  3. Mentorship

TechnicalPolyglot, Stack-diverse, Version control, Reverse proxy, Caching, API design, Debugging, Tests
CommunicationWriting, Mentorship, Code review, Requests for comment, Standup, Demonstrations
TeamworkPsychological safety, Group learning, Mob programming, Continuous improvement

Acquia

  • Open source digital experience company empowering the world’s most ambitious brands to embrace innovation and create customer moments that matter.

Principal Software Engineer2019 - Present

  • Collaborate with teammates, stakeholders, and leadership to build alignment and identify objectives
  • Design solutions to meet the needs of diverse stakeholders
  • Mentor teammates to advance knowledge and skill
  • Identify and alleviate project blockers
  • Facilitate a culture of safety, collaboration, and continuous improvement

Senior Software Engineer2016 - 2019

  • Enhance the performance and reliability of staff interfaces and tools
  • Debug intriguing issues across large-scale installations
  • Integrate with SaaS, internal systems and customer-facing products
  • Extend CI and testing on all systems
  • Build and enhance internal APIs

Senior Onboarding Engineer2015

  • Automate site migration, site audit, and load test analysis with PHP, Vagrant, Docker, Bash, and Ruby
  • Analyze customer service metrics to improve process for optimized customer success during and after site launch
  • Engage elite and escalated accounts to ensure highest level of service
  • Technical mentorship for colleagues and junior team members
  • Create and refine process for products and service engagements

Onboarding Engineer2013 - 2014

  • Migrate websites of Fortune 500 clients and government agencies onto Acquia Cloud
  • Integrate external authentication systems with Drupal websites
  • Develop custom Varnish caching logic including white-listing, hashing, and first-click free
  • Analyze load test results from logs, XHProf, New Relic, and Nagios
  • Identify and communicate major launch risks to customers and internal stakeholders
  • Advise customers on workflow and deployment, SSL, site architecture, caching, and load testing

Support Engineer2012 - 2013

  • Earned the nickname, Titanic, for resolving a high rate of "iceberg" support requests
  • Top numbers in support resolutions and customer satisfaction despite elevated ticket complexity
  • Optimize websites for Fortune 500 clients and government agencies
  • Build, configure, and troubleshoot a variety of Drupal site recipes (complex sites, multimedia, social networking)

Acquia UJan - Jun 2012

  • First cohort of a competitive training program
  • Rotations on high-profile projects with three engineering teams
  • Built custom Drupal modules, and Javascript and drush plugins
  • Led PHP and Drupal workshops for Acquia clients

Prescott Creeks

  • Promotes, protects and celebrates the ecological integrity of central Arizona creeks and watersheds

Web Developer2009 - 2011

  • Developed a single sign-on Drupal multisite
  • Designed and implemented a custom theme
  • Built consensus around website features and design
  • Developed custom ecommerce integration
  • Provided training for website administration
  • Secured donated web services
  • Started a Drupal meetup and led monthly trainings

Education

MS Environmental Studies2009

  • Antioch University New England
  • Thesis: Place-based Audioscapes

BS Environmental Studies2006

  • University of Vermont
  • Thesis: Mycological Folklore